FAQ

Q. What type of services can you provide?

A. We can provide practically any kind of service that you require in Uganda. We provide our services through a nationwide network of branches, franchisees and vendors. For your convenience, we have listed some of the most common requests we have come across here. The list is meant to assist you in getting an idea of the kind of requests we can fulfill. If you do not find your request listed, just go ahead and place it, with complete details. We are able to handle 9 out of 10 requests. If for some reason we are unable to handle your request, we will cancel the order and give you a full refund of any service fee you have paid. In addition we will try to engage with you to help you find alternative ways to complete your request.

Q. How do you charge for the services offered?

A. We normally charge a flat fee for certain tasks within major cities. However, in cases where the exact cost of executing the task cannot be pre-determined accurately, you will need to pay a service fee at the time of placing your request. Then, our customer service will respond to you with a quote after due estimation, which you can pay online.

Q. Are you able to help with legal matters?

A. Yes, we can. We have an in-house legal team that will provide initial opinion and counsel on any legal matters. Further, if it requires localised legal assistance / litigation, then we will refer you to a good lawyer and/or assist you through the entire process appropriately.

Q. Are you able to help with property management?

A. Yes we are, since property management is one of the key requirements for most overseas Ugandans and you don't want it to be a big obligation for your family, relatives or friends in Uganda. We can also help in finding a tenant, creating and negotiating tenant agreements and tenant management. Our personalised services also include site monitoring, fence construction, gardening, weeding and other property management needs.

Q. My mother requires some help in getting on a plane. Can you help?

A. Yes, we can certainly assist her in getting to the airport and, if required, even try to locate a person who is travelling on the same flight and request them to help her on the way. Further, there are other things your elderly family members might require  which we can provide. For example, visa assistance, air tickets, pickup, drop-off etc.

We believe in our motto : "No task too small, no effort too big".

If you have any further queries, please send us an email using the request form. We will respond as soon as possible.